What contract options are available at Parkglen Retirement Community?
There is the option to purchase a lifetime license to occupy a unit or apartment within the community.
What is the first step in becoming a resident at Parkglen Retirement Community?
Contact us to book a tour and come inspect our community and living options. After chatting with us, we can give you literature to go away and have a think about whether you’d like to join Parkglen.
How do I go about securing my new villa/unit?
There is a $1,000 deposit which is placed into a trust fund and is fully refundable if you change your mind, right up until contracts are signed.
How long will you give me to sell my property?
We give you 3 months to sell your property and are negotiable if settlement is delayed further.
Will there be a cooling off period after signing the lease in case I change my mind?
Yes – under section 24 of the Retirement Villages Act 1986, you may cancel your contract at any time before the expiry of 3 clear Business Days after you have signed by giving notice of cancellation to the Owner. If you cancel, the Owner may retain $100 or 0.2% of the ingoing contribution, whichever is greater.
What facilities are there at Parkglen Retirement Community?
Living at Parkglen means all the independence in the world and a helping hand if needed.
On-site services include;
Visiting Physiotherapy, Optometry & Audiology
24-hour emergency call system
Bus to nearby shopping centres
Is there a social committee?
Yes - the Social Club Committee helps fund-raise for many functions at Parkglen. Meetings are held every month and we’re always looking for new members!
Is there a Residents Committee?
Yes - each year at the Annual General Meeting a group of residents are elected as your resident representatives. The committee meets with the CEO on a monthly basis to discuss any problems, complaints, maintenance issues and future plans relating to the village.
What services can I spend my money on?
Parkglen Home Care Services offer a wide range of services from cleaning, shopping & gardening, to more specialist nursing & personal care. Choose from the services below depending on what you need to remain living at home and in the community comfortably and confidently.
Help in Your Home
Travel & Transport
Shopping & Banking
Social Support & Companionship
Gardening, Maintenance & Equipment
Is a referral required for Parkglen Home Care Services?
To see if you are eligible for a Home Care Package – you will need to be assessed then referred by My Aged Care www.myagedcare.gov.au – speak to us about how to get started. You can self-fund your services and start straight away with is – no referral needed.
What if I want a different service?
Speak to your Services Coordinator if you feel you need to change your plan and the services you are receiving.
What if I’m not eligible for government support?
If your services are not covered through a Government funded home care package, you can receive your services on a private fee-paying basis. There’s no waiting list, we can see you straight away to organise the right plan for you.
How much does it cost?
This varies depending on the level of care you need and Home Care Package you received from My Age Care. A full means pensioner will not pay any income tested fees. Parkglen will negotiate co-contribution with the consumer depending on each individual’s circumstances.
Do you charge exit fees?
You are free to change your mind at any time, and may choose another service provider if you wish. We do not charge exit fees, as we’re confident you’ll love our services!
What are the qualifications of the support workers?
In order to ensure the quality of service, all support workers are appropriately trained and qualified. All support workers have Certificate 3 in Aged Care or Home and Community Care. All support workers have a current First Aid Certificate and are thoroughly reference checked and have achieved a satisfactory National Police Records check. All team members hold a current Victorian Drivers Licence and drive a registered, insured, and roadworthy vehicle.
What happens if my needs change?
Speak to your Case Manager. You may also need to apply to My Aged Care for a higher level care package.
Do I have a choice about the time services will be delivered?
Yes! We will accomodate your personal preferences wherever we are able to.
If I am hospitalised – can the service be recommenced when I return home?
Yes, as long as you notify Parkglen Home Care Services of your return home from hospital, services can be recommended at any time. If however, as a result of illness or injury, your care requirements have increased, another assessment will be undertaken to ensure that our support workers can adequately meet your increased care needs.