Parkglen Home Care Services offer a wide range of services from cleaning, shopping & gardening, to more specialist nursing & personal care. Choose from the services below depending on what you need to remain living at home and in the community comfortably and confidently.
Help in Your Home
Travel & Transport
Shopping & Banking
Social Support & Companionship
Gardening, Maintenance & Equipment
Is a referral required for Parkglen Home Care Services?
To see if you are eligible for a Home Care Package – you will need to be assessed then referred by My Aged Care www.myagedcare.gov.au – speak to us about how to get started. You can self-fund your services and start straight away with is – no referral needed.
What if I want a different service?
Speak to your Services Coordinator if you feel you need to change your plan and the services you are receiving.
What if I’m not eligible for government support?
If your services are not covered through a Government funded home care package, you can receive your services on a private fee-paying basis. There’s no waiting list, we can see you straight away to organise the right plan for you.
How much does it cost?
This varies depending on the level of care you need and Home Care Package you received from My Age Care. A full means pensioner will not pay any income tested fees. Parkglen will negotiate co-contribution with the consumer depending on each individual’s circumstances.
Do you charge exit fees?
You are free to change your mind at any time, and may choose another service provider if you wish. We do not charge exit fees, as we’re confident you’ll love our services!
What are the qualifications of the support workers?
In order to ensure the quality of service, all support workers are appropriately trained and qualified. All support workers have Certificate 3 in Aged Care or Home and Community Care. All support workers have a current First Aid Certificate and are thoroughly reference checked and have achieved a satisfactory National Police Records check. All team members hold a current Victorian Drivers Licence and drive a registered, insured, and roadworthy vehicle.
What happens if my needs change?
Speak to your Case Manager. You may also need to apply to My Aged Care for a higher level care package.
Do I have a choice about the time services will be delivered?
Yes! We will accomodate your personal preferences wherever we are able to.
If I am hospitalised – can the service be recommenced when I return home?
Yes, as long as you notify Parkglen Home Care Services of your return home from hospital, services can be recommended at any time. If however, as a result of illness or injury, your care requirements have increased, another assessment will be undertaken to ensure that our support workers can adequately meet your increased care needs.
This could be the start of something good!
We’d love to talk to you. To speak with one of our team by phone, email or appointment.